• Terms & Conditions


    To be eligible to purchase items on this website you must be the holder of a valid debit or credit card.
    You must also ensure that all the personal information that you are required to provide when you register, as a customer is true, accurate and currents in all aspects. You agree not to impersonate any other person or use a false name or a name you are not authorised to use.


    Head over Heels gift vouchers are sold in-store and are only able to be redeemed in-store currently. They are subject to the following terms and conditions:
    Gift vouchers are valid for 12 months from the date of purchase. Gift vouchers can be redeemed in-store against all products sold at Head over Heels. Gift vouchers cannot be returned of refunded and are non-transferable. If your purchase will exceed the credit value of the gift voucher, any remaining balance must be paid for by cash, credit or debit card. Head over Heels is not responsible if a gift voucher is lost, stolen, destroyed or used without your permission. Head over heels reserves the right to cancel a gift voucher if we deem such action necessary.

    We hope to have online gift vouchers redeemable at www.headoverheels.co.nz in the near future.


    The information of the Head over Heels website may contain errors and may nor be complete or up to date. We therefore, reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice. Please note that such errors may relate to product descriptions, pricing and stock availability.


    We charge New Zealand dollars for all our orders as per advertised amount shown on the online store at the time of purchase. All items on the website include GST (which is currently 15% sales tax - if the GST rate changes we reserve the right to immediately amend our prices accordingly).

    When you place an order with Head over Heels you are agreeing to purchase the item at the price stated.


    While Head over Heels strives to accurately display the colours of all of our products, the colours you see can vary due to every screen’s resolution. All mobile or desktop screens will depict the colours differently.


    Head over Heels and our suppliers try to be as accurate as possible in describing products on our website. However, our Head over Heels website may contain some slight errors or inaccuracies.


    Items are classified faulty if they are received damaged, or where a manufacturing fault occurs within twelve months of purchase.
    Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Please look at our ‘Leather Care’ instructions page to ensure you care for your item(s) properly.

    Head over Heels has the right to assess the product before deeming it faulty.

    Items classified as faulty will be repaired. If an item cannot be repaired Head over Heels will replace the item, subject to availability. A receipt or a proof of purchase must be presented and given to Head over Heels in order to action and resolve any processes of repair or replacements.


    Footwear should be returned unmarked and in it’s original and undamaged packaging as this is considered part of the product. Your refund will be credited to the original purchaser’s credit card and will exclude shipping costs. Please note, card refunds may take up to three working days for your bank to complete, depending on their processing time. This can very between different card users.


    Items purchased on sale cannot be returned for a refund. You may return a sale item for an exchange or credit note within seven days of the purchase date.


    You may occasionally receive discount codes from us, via email or through promotional materials.
    Each code is unique to the recipient, is not transferable, has no monetary value and under no circumstances can it be converted into currency. Each code has an expiry date, which will be stated at the time if promotion or on accompanying promotional materials which cannot be modified. Some discount codes may be redeemed both in-store and online, or when specified, for online purchases only. Again, this will be stipulated at the time of promotion and on accompanying promotional materials.
    Any refund of an item purchased with a promotional code will be returned at the purchase price. The promotion or ‘discount’ will not be refunded.
    Under no circumstance can the value of a discount code be deducted form an order if that code is defective or out of date: no replacement codes will be issued.
    Only one voucher can be used per order.


    If Head over Heels does not have a style, colour or size in something you would like, we will happily try to source this item for you. If we are able to source your desired item we will require a full payment in order to process the special order.Any items specially ordered cannot be returned or exchanged should it be unsuitable for your needs. 

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