Work with us

JOIN THE TEAM

Nestled on High Street in the vibrant heart of Christchurch’s CBD, Head Over Heels is more than just a boutique shoe store. We’re a family owned and operated business, passionate about customer service and handcrafted shoes and accessories sourced from around the globe. We also run our rapidly growing website from this location, adding to the dynamic energy of our store.

We’re a small, close knit team that thrives on creativity, individuality, and a shared love for fashion, design, and, of course, a good flat white. If you value a collaborative work environment and enjoy bringing your own flair to everything you do, you might be just the person we’re looking for.

STORE MANAGER 
35-38 hours per week, ideally Tuesday - Saturday.

We are looking for a capable, business-minded Store Manager to lead the team and support the continued growth of the business.

This is a hands-on role suited to someone who thrives on the shop floor, enjoys working closely with a team, and takes ownership of both sales performance and day-to-day operations. You’ll play a key role in creating a welcoming, high-energy environment where customers feel confident and inspired.

A genuine love of fashion and styling is essential. You’ll enjoy helping customers find pieces, especially shoes, that not only suit their needs but make them feel great. You understand people, can read their preferences, and stay up to date with trends, styling, and how to bring looks together.

RESPONSIBILITIES INCLUDE

• Lead the team on the shop floor, supporting both sales and customer experience
• Coach and develop staff in product knowledge, styling, and selling skills
• Monitor store performance and guide the team to achieve sales targets
• Maintain strong awareness of the shop floor to ensure every customer is engaged
• Plan, prioritise, and delegate daily tasks effectively
• Oversee store operations, including stock, visual merchandising, and online orders
• Build and maintain strong customer relationships, creating loyal, returning clients

SKILLS AND EXPERIENCE

We are looking for someone is:

• A confident manager with a strong understanding of sales and customer service
• Comfortable leading by example and supporting team development
• Organised and efficient, able to prioritise and delegate
• Commercially aware, with an interest in improving performance and results
• Customer-focused, with a genuine care for creating a great experience
• Proactive and positive, with the ability to stay calm under pressure
• Someone who takes pride in their work and maintains high standards
• Strong belief in the product – you back what you’re selling, quickly build product knowledge, and confidently
communicate the craftsmanship, story, and value to customers and the team
• Able to build a supportive, motivated team culture where people are encouraged to do well
• An interest in the broader business, with exposure to or curiosity around areas such as e-commerce,
marketing, or operations

ADDITIONAL INFORMATION

This role offers a genuine opportunity to grow with the business and evolve your role over time, with exposure to buying, product, and the broader business strategy. You’ll work closely with the owner in a collaborative environment where ideas are valued and encouraged, and where you can really make your mark.

We offer a competitive salary package, along with staff wardrobe and product benefits. You’ll be part of a supportive, team-focused culture built on mutual respect, high standards, and a shared drive to do well.

This is an floor-based role and requires working from our Christchurch CBD location.

APPLY

If you have a genuine love for fashion and styling, enjoy working in a design-led retail environment, and are looking for a role where you can contribute, grow, and make a real impact, we would love to hear from you.

Please send through your CV and cover letter to greta@headoverheels.co.nz