• Pre-Order Terms

    Our Head over Heels products are sourced from all around the world so our sizes and styles are often limited. We are sometimes able to offer some of our new season collections and restocks to our customers on pre-order.

    By offering pre-order in-store and online it enables you to purchase a new season or restocked item before it arrives to our stores.

    As soon as the pre-ordered items are delivered to us we immediately package your order and send them to the address you supply us with when placing your order. If you have selected the Pick Up option we will notify you when your order is available. All products purchased through our online pre-order service must be paid for in full.

    The delivery times for each item will depend on release of each collection from the Designer. We provide only an estimated time for delivery based on information given to us by our suppliers. 

    We are not able to ever guarantee or specify delivery dates. Please bear in mind that delays can occur. 

    We will notify you immediately by email and refund the purchase price of pre-ordered items if stock from our suppliers become cancelled or limited within production.

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