New Zealand free shipping on all orders over $100.
Australia flat rate of $30 NZD.
If you are returning goods you must contact us within 24 hours and let us know why you are returning the goods.
Please fill out the return form which you will receive with the goods and ship back to us within four days.
Please note, there is no refund for products purchased on sale/promotional periods or items that have been placed on in-store layby.
You may return the item for an exchange or a credit note that is valid for 12 months.
For more information click here.
Different styles can fit slightly smaller or larger depending on the style of the upper.
Please be aware that all measurements are approximate and are based on an average size ladies foot.
For help with fit, phone us in-store or enquire through the chat box below.
MATTE LEATHER: Waterproof the item with 'Waproo' stain and water protector. If you are going to use a different brand of waterproofer, please ensure you carefully read the back of the can. Some waterproofers are much stronger, and much harsher on leather shoes and therefore, not recommended. When needing a tidy, use shoe conditioner to moisturise the skin and remove dirt. If scuffed use a matched, water or waxed based colour polish.
SUEDE/NUBUCK LEATHER: Spray the item with a 'Waproo' stain and water protector. If it needs a clean use a suede shampoo and a soft rubber suede brush.
PATENT LEATHER: Use a patent leather dressing to moisturise and nourish the items patent coating.
LEATHER SOLES: Leather soles tend to be part of a European luxury. Once the soles have moulded nicely to your feet we strongly recommend you get your shoes resoled by a cobbler.
Please Note: We advise you alternate between footwear. Never wear shoes more than two days consecutively, as the moisture in the shoes need to dry out naturally. This prolongs the life of your shoes also.