We are still accepting returns from our online store and
have extended our returns period to 7 days from when you receive your order.
you are in Christchurch and would like to return or exchange an online order by
drop-off, please call us on (03) 366-6681 to arrange.
Due to Level 3
restrictions we are unable to let any customers inside our premises so we will
meet you outside and practice social distancing. Please call us when you
arrive as we may be in our stock rooms.
Our hours for Call and Collect and
drop-offs are 10-4pm, everyday.
FULL PRICE PRODUCT
you wish to return a full price product purchased online, it can be returned for
a exchange, refund or credit provided that;
Receipt as proof of purchase is in the box.
The item has not been used or worn and the box is in perfect
There is no refund or exchange on items purchased during sale or through discounted or promotional periods.
• There is no refund or exchange on items that have been
Goods which haven’t been received by Head over Heels within seven days will only be allocated a store credit.
SALE PRICE PRODUCT
If you wish to return product purchased during sale or promotional periods, it can be returned for a exchange or a credit note provided that;
• The receipt as proof of purchase is in the box.
• The item has not been used or worn and the box is in perfect condition.
• There is no refund on items purchased during sale or through discounted or promotional periods.
• There is no refund on items that have been on in-store layby. An item purchased on in-store layby may be returned within four days for an exchange or a credit note.
• Goods which haven’t been received by Head over Heels within four days will only be allocated a store credit.
• Store credit notes are valid for 12 months.
TO RETURN OR EXCHANGE
you are returning goods you must contact us within 24 hours and let
us know why you are returning the goods. Please fill out the return
form which you will receive with the goods and ship back to us within
four days. You
can also down load the form HERE
In-store layby purchases are subject to in-store policy only. If you decide to return a product(s) you have placed on layby in-store or over the phone you are able to return for an exchange or a credit note within four days of the item pick up date.
• Shipping costs back to Head over Heels are the responsibility of the customer unless returning faulty goods
• Head over Heels does not take any responsibility for items lost in the process of being returned to us. We recommend using a courier service with a Track and Trace facility.
• If you would like to return your item for a different size, please email your request to firstname.lastname@example.org or call us on 03 366 6681. If the item is available, it will be put on hold for you while we wait for your return item to arrive.
• Our returns policy for online does differ from our in store policy