We have resumed shipping orders placed on our website!
in mind there may be delays to our usual time-frame due to high volumes. We
will do our best to get your orders to you as soon as possible. If you have any
questions please contact us, and check our Facebook and Instagram pages for any
are now offering contactless collection from both our stores. Please call us to
arrange, or leave a note in the Delivery Notes section when placing your order.
Due to Level 3 restrictions we are unable to let any customers inside our
premises so we will bring your shoes outside to you. Please call us when you
arrive as we may be in our stock rooms.
Christchurch 11am-4pm everyday (03) 366-6681
Timaru 12:30pm-3pm weekdays (03) 699-5008
Our Head over Heels web store is run from our
Christchurch shop and it’s stock holding. This means that we dispatch all of
our web orders from Christchurch.
Due to the fact Head over Heels is a walk in
retail store, though very unlikely, there is a possibility you may be buying a
product around the same time as someone else who is buying the exact product
over our counter. If this ever happens and it turns out the product is the last
of it’s kind, we will give preference to the counter sale. Simply because they
would have walked out of the door by the time we were notified and were unable
to action your web sale. If in the off chance this does happen we would make
contact with you immediately by email or by telephone and make arrangements to
process an immediate refund. If your size doesn't appear to be available for
purchase online, please send us an enquiry though our contact us box and we can
try to locate your desired item from our Timaru store or directly from our
We frequently stock take and aim to have our
stock as accurate as possible but there is a possibility the size you have
ordered may recently have become out of stock. In this event we would do our best
to either source the item for you or refund you immediately.
Our web store is run Monday - Friday, 10AM -
Dispatching orders within this period also.
further help and enquiries, contact us on (03) 366 6681 or email firstname.lastname@example.org